SEA has implemented the following standards to guarantee passenger comfort inside their lounges:
• qualified staff;
• dedicated toilets;
• flight monitors;
• refreshment vending machines;
• inductive loop system;
Whilst the service is always guaranteed certain spaces and phases of the supposed process may be subject to change during the COVID emergency. Assistance is offered from the moment passengers enter the Terminals to when they collect their luggage, however it is reserved for frail and reduced mobility passengers so assistance is reserved for passengers with reduced mobility and passengers with special needs due to, whilst it is usually possible for travel companions to stay together, this may not always be possible during transfer to the aircraft. Please understand we do our best to reduce discomfort.
Staff wear regulation PPE during each phase of assistance and all equipment is sterilised.