Special Assistance

In 2006 the EEC introduced Regulation n. 1107/2006 which obliges all airports to offer free assistance to frail and reduced mobility passengers.

SEA refers to this service as Special Assistance Sala Amica.

Check your airline’s website for all specific information and check-in times for your flight.

Remember to formally request assistance with your airline or travel agent at least 48 hrs prior to departure. Then follow whatever indication you are given.

If you do not have specific instructions be at either:

• a yellow activation point at least 2 hrs prior to the scheduled departure;
• a check-in desk at least 1 hr prior to the scheduled departure.

SEA has implemented the following standards to guarantee passenger comfort inside their lounges:

• qualified staff;
• dedicated toilets;
• flight monitors;
• refreshment vending machines;
• inductive loop system; 

Whilst the service is always guaranteed certain spaces and phases of the supposed process may be subject to change during the COVID emergency. Assistance is offered from the moment passengers enter the Terminals to when they collect their luggage, however it is reserved for frail and reduced mobility passengers so assistance is reserved for passengers with reduced mobility and passengers with special needs due to, whilst it is usually possible for travel companions to stay together, this may not always be possible during transfer to the aircraft. Please understand we do our best to reduce discomfort.

Staff wear regulation PPE during each phase of assistance and all equipment is sterilised.

Once you have reached the airport please go to one of the following:

• any yellow Special Assistance Call Point that you can find here:
a) P1 Parking, second floor;
b) Arrivals Area, door n. 7 and n. 8;
c) Departures Area, doors n. 1- 2 - 3- 4 

• any Info Points;

• any check-in counter;

• the Special Assistance Sala Amica Lounge.

Make your luggage and/or wheelchair easy to recognize by tying a brightly coloured ribbon on it. This will be very helpful for staff at the baggage carousel.

NB: We can only offer free assistance for the permitted luggage allowance.

ViaMilano Parking is free for disabled permit holders.

Endorsement procedure
Before leaving the carpark take the following documents to the cash desk:
• carpark receipt;
• disabled parking permit;
• permit holder’s i.d.;
• airline booking.

A copy of the parking permit must be displayed inside the vehicle throughout parking period.

Manned tills
• Inside the Terminal building, arrivals floor adjacent to the car hire desks.

These reserved spaces are intended for disabled permit holders who need to disembark near the Terminal building for periods under two hours.
For stays exceeding 4 hours we recommend using “ViaMilano Parking”.

The terminal has been fitted with:

• Tactile paths;
Caution: Following changes within the Terminal it is preferable for passengers to request help from any of the designated Call Points on the map, or at your airline’s check-in desk;
• braille buttons to operate public phones and lifts;
• vocal information inside lifts.

Guide dogs can travel onboard if the airline has been informed in advance.

A project introduced by ENAC (Italian Civil Aviation Autority) designed to aid passengers travelling with family members affected by any disorder.

Check this link for:

• a booking form for “airport tour” reservations;
• Social Stories with detailed photographs illustrating various aspects of the airport experience.

SEA is always interested in passenger feedback so kindly take a minute to fill in the questionnaire on this link.

Your answers will help us to help you!

Our excellence in services for disabled passengers or those with reduced mobility.

Click here for more details.

All about boarding and disembarking procedures for passengers with reduced mobility.

Click here for more details.

Call Center: (+39) 02 232323
e-mail: prm@seamilano.eu

E.U. - Rights for travellers with reduced mobility

E.N.A.C. - Passengers with disabilities or reduced mobility