Accessibility services for passengers with special needs and disabilities
Our staff is ready to assist you with a variety of services
If during Your stay here You feel in need of help, whether for age-related reasons, for a sensory or physical disability You might have, for the inability of walking long distances or for any condition that requires a special attention and an adjustment in the standard passengers service, like in the presence of an hidden disability for instance.
PRM assistance procedures are a responsibility of SEA. If You have not requested the service during the booking procedures, we commit to assisting you as quickly as possible.
If you need assistance, you must make the request to your carrier, to the travel agency or tour operator at the time of booking or purchasing the ticket and, in any case, at least 48 hours before departure. Make the request responsibly and consciously according to your actual needs, in this way the airport and the airline will be able to best prepare the service in all phases of your trip. In case of failure to request, the airport will do its best to assist you as quickly as possible, however waiting times may increase before receiving assistance from one of our operators, and despite all the organizational efforts of the airport manager you could miss your flight because dedicated staff may already be engaged in assistance services regularly booked by other passengers. The assistance service involves specific times and phases: on the day of arrival at the airport it is therefore important to show up as soon as possible at one of the service activation points. Read our information boxes to find out more.
FOR THE PEACE OF MIND OF PASSENGERS WITH SPECIAL NEEDS
Should you require assistance:
inform your airline or travel agent at least 48 hrs prior to your date of departure
refer to the specific PRM section on your airline’s website
Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.
Your airline will assign you with a IATA code which describes the type of assistance you require:
Passenger who can walk independently inside the aircraft as well as go up and down stairs, but who needs a wheelchair or other means of transport to move for long distances inside the terminal. WCHS
Passenger who can walk independently inside the aircraft, but who cannot go up or down stairs and who needs a wheelchair or other means of transport to move around the airport. WCHC
Non-ambulatory passenger, who can travel with his own wheelchair and requires assistance from the moment of arrival at the airport, during all phases of boarding and disembarking of the flight, including the stay on board the plane and until the end of the flight and upon arrival at your destination. DEAF
Passenger with partial or total limitations in hearing and verbal communication. BLND
Passenger with partial or total vision limitations. DPNA
Passenger with cognitive, intellectual and behavioral limitations.
Assistance for passengers with special needs and reduced mobility can be activated directly at the check-in desks or at any of the intercoms labelled “Sala Amica Call Point":
Entrances 1, 2, 3 and 4 on the Departures floor
Entrance 8 on the Arrivals floor
M4 metro entrance on the Arrivals floor
P1 multi-storey car park on floor +2
Boarding and disembarking procedures
Sala Amica staff takes the passenger from pick-up ( check-in, specific entrances or parking areas within the airport grounds), throughout the entire departure process (check-in, security control, and boarding). Time permitting passengers may rest at the Sale Amica lounges or use other airport services (bar, shops, etc.).
Boarding for wheelchairs is carried out as follows:
When aircraft is at loading bridge, passenger boards with other passengers
When aircraft at a remote stand, passengers are driven to the plane with vehicles called ambulifts
In both cases, passengers are transferred to their seat using narrow wheelchairs provided for by SEA.
SEA’s responsibility is complete once the person is seated on board the aircraft after which it is the airline’s cabin crew that will provide assistance.
Sala Amica staff meet the passenger at the aircraft seat, accompany them to baggage claim (when necessary) and to the drop-off indicated by the passenger (Arrivals, parking area, taxi stand, bus stop, etc.). The same process described for boarding applies to disembark the aircraft.
Refer to our Technical Regulations for further details on quality standards and service requirements.
What time should I report at the airport?
Having requested assistance at least 48 hours before departure, you will report at the airport within the indicated time:
at least two hours prior to departure when at a pick-up point
at least one hour prior to departure when at a check-in desk
Where can I park?
Each ViaMilano Parking has dedicated spaces for disabled cardholders.
For logistic reasons we recommend these carparks at Milano Linate:
Parking area P1, equipped with pick-up points
Parking area P2
To take advantage of the free parking, the passenger must register on arrival at the HELP DESK terminal (touch screen), located at the Arrivals floor near the car rental offices, and upload all the documents required to obtain the exemption:
Car park ticket
Original windscreen permit
At Milano Linate, the parking checkout desk and the "Parking Help Desk - payment and assistance" area are located inside the terminal, on the arrivals floor near the car rental offices.
Attention, free parking is in any case subject to the availability of free stalls within the chosen car park.
What is Sala Amica?
Sala Amica is the general name for all airport services assisting passengers with special needs and reduced mobility and are provided free of charge by SEA.
The dedicated lounges reflect the following standards to ensure passenger comfort:
accessible restrooms (inside and/or near lounges)
flight info screens
inductive loop system
air travel regulations including the Service Charter, Official Guide to Milan’s Airports, and Passenger Rights (also in Braille)
Sala Amica lounges at Linate are located:
Departures floor near entrance 1 and 2 (open between 5 a.m. and midnight)
Gates (open between 05.00 a.m. and 11.00 p.m.)
Indications for the visually impaired
Terminals are equipped with tactile guide paths and Braille buttons on telephones and lifts. A synthetic voice system indicates the floor at which the lift is stopping. Inform your airline in advance if you will be travelling with an assistance dog.
Our goal is to create all the conditions that make the travel experience for passengers with reduced mobility peaceful and comfortable.
The assistance service at Milan Airports complies with Community Regulation 1107/2006 and Enac Circulars GEN 02B.
SEA's attention to this service is demonstrated not only by our passengers but also by the voluntary achievement of the following certification: UNI EN ISO 9001; quality management systems. Certificate issued by RINA.
The added value of this certification scheme is the annual verification of all airport infrastructures and facilities, conducted by a team of auditors made up of at least one person in a wheelchair, therefore with greater awareness of the real needs of people with mobility difficulties. .
SEA, with a view to continuous improvement, has established a "Technical Committee" made up of the main associations for the protection of the rights of people with disabilities, to establish a stable collaboration between the subjects involved in these delicate assistance processes and respond in the best way to the needs of people and the requests coming from the market.