COVID-19: FAQs
All the answers to the most frequently asked questions on new regulations and passenger flows.
In compliance with ENAC's dispositions, access to Milano Malpensa Terminal 1 is regulated through unidirectional routes that control the flow of passengers to make travelers and staff stay at the airport as safe as possible.
All people who access the airport will be, therefore, required to wear personal protective equipment for the entire duration of their stay and will be subjected to body temperature checks through a thermal scanner at their entrance. If the device detects febrile symptoms above 37.5 °C, a medical check-up is provided.
On Departure Floor, checkpoints for temperature measurement are located at door 3 for every departing passenger and those accompanying them.
The exit is allowed only from door 3. Entry and exit from any other door will be inhibited.
Passengers who park their car in P1 Top Class car park should go to Floor 2 of the multi-story parking and walk briefly to access the terminal through door 3.
All people who access the airport will be, therefore, required to wear personal protective equipment for the entire duration of their stay and will be subjected to body temperature checks through a thermal scanner at their entrance. If the device detects febrile symptoms above 37.5 °C, a medical check-up is provided.
On Departure Floor, checkpoints for temperature measurement are located at door 3 for every departing passenger and those accompanying them.
The exit is allowed only from door 3. Entry and exit from any other door will be inhibited.
Passengers who park their car in P1 Top Class car park should go to Floor 2 of the multi-story parking and walk briefly to access the terminal through door 3.
On the arrivals floor, checks are carried out at door 7, while the exit is permitted only from door 7. Entry and exit from any other door will be inhibited.
Passengers who have their car parked in P1 Top Class car park could exit the terminal through the dedicated door, located at the end of the ground floor (Northside, passed the escalator and parking cashier's desk).
Passengers who have their car parked in P1 Top Class car park could exit the terminal through the dedicated door, located at the end of the ground floor (Northside, passed the escalator and parking cashier's desk).
Reduced Mobility Passengers
Passengers with reduced mobility can request and receive special assistance at the check-in counters of their flight or through the call points outside door 3 on the departures floor and 8 on the arrivals floor.