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Service Information

All about boarding and disembarking procedures for passengers with special needs and reduced mobility

As airport operator, SEA is responsible for all phases of the service, as specified below:

On departure


Sala Amica staff takes the passenger from pick-up ( information desks, check-in, specific entrances or parking areas within the airport grounds), throughout the entire departure process (check-in, security control, and boarding). Time permitting passengers may rest at the Sale Amica lounges or use other airport services (bar, shops, etc.).

Boarding for wheelchairs is carried out as follows:
  • When aircraft is at loading bridge, passenger boards with other passengers 
  • When aircraft at a remote stand, passengers are driven to the plane with vehicles called ambulifts
In both cases, passengers are transferred to their seat using narrow wheelchairs provided for by SEA.

SEA’s responsibility is complete once the person is seated on board the aircraft after which it is the airline’s cabin crew that will provide assistance.

On arrival


Sala Amica staff meet the passenger at the aircraft seat, accompany them to baggage claim (when necessary) and to the drop-off indicated by the passenger (Arrivals, parking area, taxi stand, bus stop, etc.). The same process described for boarding applies to disembark the aircraft.

Refer to our Technical Regulations for further details on quality standards and service requirements.

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