LINMXP_EDITORIALPAGE Useful information for disabled and elderly people | Milan Linate Airport&site=linate

Special assistance at the airport

Useful information for passengers with reduced mobility and special needs

What time should I report at the airport?


Having requested assistance at least 48 hours before departure, you will report at the airport within the indicated time:
  • at least two hours prior to departure when at a pick-up point
  • at least one hour prior to departure when at a check-in desk  
 

Where can I park?


Each ViaMilano Parking has dedicated spaces for disabled cardholders. 

For logistic reasons we recommend these carparks:

Milano Linate


  • parking area P1, equipped with pick-up points
  • parking area P2
   

Free Parking Procedure 


To take advantage of the free parking, the passenger must register on arrival at the HELP DESK terminal (touch screen), located at the Arrivals floor near the car rental offices, and upload all the documents required to obtain the exemption:
  • Car park ticket
  • Original windscreen permit
  • I.D.
  • Travel Document

At Milano Linate, the parking checkout desk and the "Parking Help Desk - payment and assistance" area are located inside the terminal, on the arrivals floor near the car rental offices.


 

Call points


Assistance for passengers with special needs and reduced mobility can be activated directly at the check-in desks or at any of the intercoms labelled “Sala Amica Call Point":

Linate

 
  • Entrances 1, 2, 3 and 4 on the Departures floor
  • Entrance 8 on the Arrivals floor
  • P1 multi-storey car park on floor +2


Indications for the visually impaired


Terminals are equipped with tactile guide paths and Braille buttons on telephones and lifts. A synthetic voice system indicates the floor at which the lift is stopping.

Inform your airline in advance if you will be travelling with an assistance dog.

IMPORTANT: The tactile floor paths at Linate are temporarily out of use due to ongoing refurbishment. Passengers can request and receive special assistance as mentioned above.

What is Sala Amica?


Sala Amica is the general name for all airport services assisting passengers with special needs and reduced mobility and are provided free of charge by SEA. 
The dedicated lounges reflect the following standards to ensure passenger comfort:
  • qualified personnel 
  • accessible restrooms (inside and/or near lounges) 
  • flight info screens
  • inductive loop system
  • air travel regulations including the Service Charter, Official Guide to Milan’s Airports, and Passenger Rights (also in Braille)
 

Where are Sala Amica lounges?


Sala Amica lounges at Linate are located:
  • Departures floor near entrance 1 and 2 (open between 5 a.m. and midnight) 
  • Gates (open between 05.00 a.m. and 11.00 p.m.) 
 


Contacts


For additional information on the services offered to disabled and/or reduced mobility passengers, please call (+39) 02 232323 or write to prm@seamilano.eu.


Useful Links


E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility

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