LINMXP_EDITORIALPAGE How to request assistance for disabled or elderly people in Linate | Milan Linate Airport&site=linate

Passengers with reduced mobility

Accessibility services for passengers with special needs and disabilities

The 1107/2006 is mandatory in European airports, introduced by the EEC to guarantee accessible air transportation for Assistance for passengers with reduced mobility and special needs.

SEA services are free of charge for passengers and carried out by Sala Amica staff.

Update
Following the Covid-19 health emergency, the airport operator has regulated the access to Milano Linate airport through unidirectional routes, and passengers may detect slight differences in the actual service proposition compared to the statements included in the 2021 Service Charter. For updates and further information, please visit https://www.milanolinate-airport.com/en/covid-faq/faq.

Passengers with reduced mobility can request and receive special assistance at the check-in counters of their flight or through the call points outside door 3 on the departures floor and 8 on the arrivals floor.

IMPORTANT: The tactile floor paths at Linate are temporarily out of use due to ongoing refurbishment. Passengers requiring this facility are invited to contact our Call Center at +39 02 23 23 23 and request the assistance of Sala Amica.

Booking

Should you require assistance:

inform your airline or travel agent at least 48 hrs prior to your date of departure
refer to the specific PRM section on your airline’s website.

Your airline will assign you with a IATA code which describes the type of assistance you require.

Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.