Booking

Should you require assistance: 

1.  inform your airline or travel agent at least 48 hrs prior to your date of departure 
2.  refer to the specific PRM section on your airline’s website.

Your airline will assign you with a IATA code which describes the type of assistance you require.

Your airline may request additional information to assist you better e.g. will you be travelling with your own chair, medical equipment, a guide dog etc.

Update

IMPORTANT: The tactile floor paths at Linate are temporarily out of use due to ongoing refurbishment. Passengers requiring this facility are invited to contact our Call Center at +39 02 23 23 23 and request the assistance of Sala Amica. 

Useful information

E.U. - Rights for travellers with reduced mobility
E.N.A.C. - Passengers with disabilities or reduced mobility