LINMXP_EDITORIALPAGE Face Boarding Project | Milan Linate Airport&site=linate

Face Boarding

What is it about?

Face Boarding is an experimental project that allows travelers of Milano Linate to check in with security and boarding customs through an innovative facial recognition system.

Safe, simple and fast, the project is meant to measure passenger satisfaction for this new service. It will no longer be necessary to show your identification and boarding pass at the checkpoints inside the airport, every checkpoint transit is granted just by showing your face.

However, travelers may choose whether or not to use the new system or check-in in the traditional way.

Who is it for?

Face Boarding will be under test until August 31, 2023, and only for ITA passengers on the Milan-Linate - Rome-Fiumicino route with a passport or electronic identity card issued after January 1, 2016.

Participation is voluntary in the pilot phase.

How does it work?

To enroll go to the Face Boarding kiosks (check-in desks, 1 or 6).

For those who enroll using Face Boarding kiosks, you can complete the registration by following these steps:
  1. Read the Privacy Policy and give consent for the treatment of personal data.*
  2. Register the electronic document by placing it over the optical reader of the kiosk.
  3. Scan the boarding pass through the optical reader.
  4. Scan your face using the kiosk camera.
  5. Go to the dedicated lane of the Face Boarding to pass the security checkpoint.
  6. Pass the boarding gates using the dedicated priority lane.

For each subsequent access, it is possible to register the new boarding passes using the Face Boarding app, available on Google Play Store and App Store, or using electronic kiosks again as a registered user.

In order for the procedure to be successful, registration must be made between 48 hours and up to 30 minutes before the scheduled flight departure.
*The system will keep the collected data until the program’s expiry (August 31, 2023) if you have previously given consent. In this case, you may skip step 1 for any future enrollment.

Personal Data

Passengers' privacy is a major concern for us. All those who take part in the Face Boarding project give permission to process their passport data, boarding pass data, and face scan.

All the data will only be processed for the purpose of participation in this pilot project. In particular, face images will not be retained but will be used exclusively to create the biometric model. Personal Data relating to the passport will be stored - in encrypted form - for a period ranging from 24 hours up until 31st August 2023 depending on your consent. Personal Data related only to your boarding pass will be deleted 24 hours after flight departure.

Any passenger can exercise his right to revoke or modify the consents given during the enrollment orally (by requesting checks to be made by the specially provided SEA operator). Alternatively, passengers may sed a request to the Data Protection Officer at the following address or by ordinary mail addressed to the Data Protection Officer - 20090 Segrate (Milan), at Milan Linate Airport