The ViaMilano program is now integrated with the Milan Airports chatBOT.
The program that provides you with rewards and benefits, ensuring that you make the most of your time at Milan’s airports, is now also accessible through Facebook Messenger, offering users an even simpler and more immediate experience.
With just a few clicks, you can browse a guided tour on which you can see the catalogue and request rewards, check your points balance and your purchase history and discover all the benefits of the Milan airports’ loyalty card.
You can enjoy many benefits: choose the one that suits you directly from our chatbot by sending a message to our Milan Airports Facebook page or clicking on the balloon at the bottom right of all the pages on our site.
The chatBOT is a virtual assistant that can rapidly and accurately respond to passengers’ most frequent questions in Italian and English. The chatBOT does not need to sleep and rest: it can reply to users 24 hours a day, 7 days a week.